Furhat is a social robot from Stockholm, Sweden. Designed to interact with humans in the same way we communicate with each other, by speaking, listening and maintaining eye contact. Furhat is being used across a wide variety of industries, including healthcare, education, tourism, recruitment and in research & innovation.
Furhat will lead the talk, together with Charlie Caper on stage, at The VoiceTech Summit Middle East to discuss how to create engaging and magical interactions with social robots.

Dr James Ong is an entrepreneur and community builder who has incubated, invested and mentored various technology startups. He has more than 30 years of digital transformation experience with AI, Mobile Internet and Enterprise Software serving Fortune 500 clients across multiple industries in China, Singapore and USA.
He founded Artificial Intelligence International Institute（AIII), a think tank advocating Sustainable AI. He is CEO of Origami, Adjunct Professor at SUTD and Startup Mentor for SUTD, NUS and NTU venture building program. James received his PhD in Management Information System and MA & BA in Computer Science from the University of Texas at Austin.

Ms Kwanchiva Thangthai is a Senior Researcher at NECTEC, Thailand. She is currently Involved in developing Thai Conversational User Interface Platform. PhD in Computer Science, University of East Anglia, UK.
9 years' experience in Thai speech recognition and 4 years' experience in audiovisual and lipreading technology.

Asst/Prof Sean Lam is an experienced data scientist, practitioner and academician with a PhD from the National University of Singapore, NUS. He has spent nearly 20 years in government, research, academic and healthcare organizations. He is currently the Head of Data Science with the SingHealth Health Services Research Centre, overseeing a team of data scientists in the development data science-related infrastructure, technologies, policies and processes for the enhancement of patient care and outcomes. He is also a faculty member with the Duke-NUS Medical School and the Singapore Management University.

Sourabh Gupta is Co-Founder and CEO at Vernacular.ai. This IIT Roorkee grad raised funds for his company when he was 23. He has played an important role in getting the first few customers on board to get Vernacular over $1mn ARR. As of today, he spends most of his time, solving product distribution problems, and taking the company globally.

Ganapathy Subramaniyan is the Chief Information Officer for Everise, based out of our Manila Experience Center. He is responsible for the overall Information Technology function and has been critical in establishing the most comprehensive CX technology platform in the industry for Everise.

Ganapathy comes with over two decades of experience in facilitating and building world-class technology management. He is a dynamic ITES industry veteran with over two decades of leading experience in strategizing and managing technical infrastructure in domestic and international marketplaces. His in-depth acumen and technologically driven expertise to devise and deliver resultdriven strategies and goal-oriented outcomes in a rapid changing environment helps transform progress, profitability, and productivity.

Most recently, Ganapathy was with Aegis Customer Support Services, Mumbai as Executive Vice President IT wherein he was responsible for IT innovation & transformation, IT Solution delivery, IT Projects delivery, Information Security & IT procurement. He has proven skills in consistently improving delivery timelines & service levels with cost-effectiveness, solutions planning, designing, and implementing best practice methodologies for continuous improvement and bottom-line growth.

Academically, Ganapathy holds an Engineering Degree, having specialized in Electronics & Communication from National Engineering College, India. Aside from his extensive career, he also loves playing and watching live Cricket with his son and daughter and traveling to new places, especially in India.

Alan Cheah is the Country General Manager at Carsome Certified, Southeast Asia largest integrated car e-commerce platform. Tasked to expand the retail network in Malaysia, and create a seamless end-to-end user experience when it comes to purchasing cars.
Former Chief Executive Officer at GoCar Mobility, 2020 Frost & Sullivan Malaysia Car-Sharing Company of the Year, and was Chief Executive Officer at GoEVcharger, an E-Mobility Operator (EMO) to provide and operate the charging infrastructure for Electric Vehicles (EV).
As Chief Operations Officer from April 2016 to September 2017, paved the way for GoCar to be part of the alternative transportation ecosystem as a first-mile / last-mile solution by working with strategic partners and industry players to expand its location network in Klang Valley. This includes placing GoCars at Shell stations, major airports, LRT stations, KTMB stations, hotels, shopping malls, condominiums, office towers, and more.
Prior to this, was the Marketing Director at MaGIC that led, and strategized the digital roadmap to create regional awareness and engagement for MaGIC's brands, programs, and projects across the ASEAN region. Was also the lead digital strategist for MaGIC Accelerator Program Cohort 1, MaGIC Academy 2014 & 2015, and [email protected] Programs in partnership with Stanford University.

William is a General Partner at SOSV, a US$700m+ venture capital fund known as "the Accelerator VC” with a >30% net realized IRR, where he is the Managing Director of Chinaccelerator, SOSV’s global Internet accelerator and the first accelerator in China and Managing Director of MOX, the mobile only accelerator platform with 130m smartphone users in SE Asia. SOSV is the #3 most active lead Investor in the world in 2018 according to Crunchbase. William joined SOSV from SingTel Innov8 Ventures where he was Managing Director supporting China investments. While at Innov8 he led investments including Yodo1 (mobile games), GMobi (mobile phone platform), DemystData (fintech), Lekan (children's media platform), and Massive Impact which was acquired by GMobi. Previously, William was a Partner at Softbank China & India Holdings, a venture capital firm backed by Softbank and Cisco. While at SoftBank he led investments in Silk Road Telecom (SRT) - in mobile enterprise cloud SaaS, Playspan - a payment platform acquired by Visa (NYSE: V), Punch Entertainment - a Vietnam mobile game developer acquired by DeNA (Tokyo: 2432), and Peacesoft - a Vietnam eCommerce and payment platform backed by eBay (NASDAQ: EBAY) and MOL Group (NASDAQ: MOLG). William spent 11 years as an equity research analyst most recently with Deutsche Bank where he was responsible for Internet and Telecom Equipment in Asia and China technology, media and telecom. William was an active angel investor with 39 investments 2004- 2014.
In 2006 he was ranked #3 All-Asia analyst for Technology/Software and IT Services by Institutional Investor Magazine Asia. In 2005, he was ranked #1 stock picker in Technology, Media and Telecom, and #3 overall for Hong Kong/China by Starmine Thompson Reuters. He currently sits on the boards of advisors/directors for Neonan, Yodo1, DYAD, GMobi, Silk Road Telecom, iTalki, kineticOne, Angelvest (天使谷), Angelcrunch (天使汇), AAMA Shanghai and Techyizu. He holds a BA from Bowdoin College.

Bret Kinsella is CEO and founder of Voicebot.ai, the leading source of research, data, analysis, and news related to the voice and AI industries. Bret was named Commentator of the Year by the Alexa Conference in 2019 and both Voice AI journalist of the Year and Commentator of the Year by Project Voice 2020. He frequently keynotes at technology conferences in the U.S. and Europe.
His Voice Insider newsletter has a select audience of industry leaders and often breaks news weeks before it becomes public. The Voicebot.ai website is the number one most consulted source of news around voice and AI technologies, and Voicebot Research is the most cited source of industry data by news media, academia, and industry professionals. Mr. Kinsella’s has also served as a guest columnist for Harvard Business Review, USA Today, and VentureBeat.
Kinsella is also a practitioner in voice strategy and voice app design for Fortune 500 companies and has in-depth experience with Amazon Alexa, Google Assistant, and Apple Siri. A past executive at Sapient and Accenture as well as technology startups, Kinsella earned degrees from UCLA and the Wharton School of the University of Pennsylvania and can be found most weekends running in the mountains.

COO of AI Rudder, former head of AI Lab in CooTek (NYSE: CTK). 10 years of experience in language AI technology development for global markets

Arthur Nowak, Senior Vice President of Asia Pacific Operations,oversees operational delivery and is responsible for business development of the Asia Pacific portfolioand full operational responsibility and growth of the Indian footprint. Currently, the portfolio of responsibility includes 30different client relationships from the telecommunications, financial services, travel, e-commerce, and retail industry verticals supported by over 10,500 employees in the Philippines, India, Australia, and New Zealand. In his current capacity, Arthuralso serves as resident agent and President of TTECCustomer Care Management –Philippine Branch. He reports directly to TTEC’s Chief Operating Officer, Marty DeGhetto.
During his 20-yeartenure, Arthur has served in key roles launching and growing strategic business relationships.Arthur is a proven leader able to effectively launch, integrate, and manage the customer experience of our clients and provide thought leadership, innovation, and analytics on enhancing the servicing model to drive industry leading net-promoter scores for our partners.In this regard, he has a strong history delivering solutions to enhance service delivery operations, enable innovative customer experience technologies, and exceed acquisition, growth, and retention targets for our clients.
Arthur leads a global initiative of TTEC, known as CultureCX. This is the modernization and digitization of the employee experience to create a motivating and engaging environment for our employees that empowers our frontline teams to have strategic engagement with clients to solve observed and frequent customer friction points as observed from a contact center perspective. The initiative has delivered improvements in employee retention and engagement while building an embedded consulting services model within our operations yielding clients a 5% reduction in total contactcenter spend per annum. It is the foundation of EXDX= CX, where the employee experience powered by digital solutions and digital experiences drive exponential returns in the customer experience.
Arthur is an employee who started as a call center associate and has worked his way to beinga key executive within TTEC’s global service delivery team able to contribute immenselyin support of our business partnerships.
Arthur holds a Bachelor of Science degree in Business Marketing from the University of Phoenix.

Yuka Matsuba is a VUI consultant living in Tokyo, Japan. Also working as a UX designer. Yuka supports the service design process totally, such as team building, research, data analysis, user interview, user observation, problem framing, ideation, prototyping, user testing, and so on.
She is enthusiastic about transfering the usefulness of Voice User Interface and the accurate knowledge of User Experience design.
Yuka has developed over 100 Alexa skills and won some prizes in some contests. She got the title of Alexa Champion in January, 2020.
Her expertise is in VUI design for providing pleasing voice experiences for consumers. She has consulted some voice services in some industries. Also Yuka published a book “VUI Design Guide Book” and a Udemy course “Introduction to UX Design”. Also she manages the website “Aoxa” and the mail magazine to transfer the information about VUX and UX Design.

Matt Ware's been around digital a long time; back before the Y2K bug was even a thing. Prior to becoming Head of Operations at First, Matt helped realise the value of digital at Sensis, News Ltd, Reed Business Information and Dynamic Creative.
For over 20 years Matt has worked in the fields of SEO, Performance Media, Social, Mobile and CRO with a specific focus on how to improve Customer Experience and Engagement using Data and Analytics.
Most recently Matt has started to explore the value of AI, Machine Learning and how Voice enabled devices can be used to interact with customers in real time to answer their questions and needs.
Some of the clients Matt has worked with include: Kmart, Target, Suncorp, AAMI, Officeworks, Flight Centre, Fairfax, TradeMe, BigW, Fiji Airways, UNSW, Dymocks, Grays Online, TAB and Qantas to name just a few.
Matt's relentless pursuit to know his clients and their competitors inside and out places him in a unique position to bring vital insight to First's clients.

• Responsible for managing 12,000 employees across 13 global sites.
• Oversees sales and business development across three continents including North America, Australia, and the Asia Pacific.
• Sought-after resource on business, operational, and employee management practices; especially at this time of the pandemic.
• Well-respected and influential leader.
• Together with the membership committee, launched campaign and added 43 new members.
• Ensures association’s good financial position.
• Championed member qualification expanding it to multi-channel companies. Foster equal participation for SMEs, shared services and big-sized companies.

Dr. Tran Huy Dat is an expert in audio and speech technologies. He obtained his MSc degree from National Technical University of Ukraine “KPI” in 1995 and PhD degree from National Academy of Sciences of Ukraine in 2000, both specialized in acoustic system and devices, respectively. From 2002 to 2005 he had been a postdoc fellow at Centre for Integrated Acoustic Information Research (CIAIR), Nagoya University Japan, working with world-renowned Prof. Fumitada Itakura. Since 2005, he has joined the Institute for Infocomm Research, A*STAR Singapore where he is currently holding a position of deputy head of Aural Intelligent Department and also head of Audio Analytic and Speech Recognition Group. As the technical leader and PI, Dr. Tran has been contributed to successful completions of many industrial projects in Singapore with public agencies and MNCs in the field of audio analytic and speech recognition. His developed technologies have been licensed to industries and start-ups. He and his team also topped in many international challenges including prestigious IARPA ASPiRE prized challenge in 2015 for reverberant speech recognition, NASA-UTD Fearless Step Challenge for speaker identification in 2019, SdSV Challenge for speaker verification in 2020, Singapore GovTech challenge on speech recognition engines in 2020. He was the leader of audio analytic module in MATAR robot, which won the GovInsider International Award for the best government robot and drone, in 2018. Dr. Tran is the author and co-authors of more than 80 international peer-reviewed papers and more than 50 technical disclosures and patents

Dr. Shuki Idan is the Director of Data Science of Agoda Services, part of Booking Holdings travel conglomerate. As part of his responsibilities, Dr. Idan leads data science teams across geographies with responsibility to personalization and optimization of user experiences, content curation (text, images), in-session recommendations, profiling and decision support on Agoda’s apps, websites and mobile web.
Prior to Agoda, Dr. Idan held leadership roles in SAP, Amdocs, Radvision, and the Israeli Defense Forces, as well as was involved in starting several companies and ventures. Among other, Dr. Idan is three times winner of the ACM KDD Cups for Machine Learning and Knowledge Discovery. He is the author of many publications around harnessing AI to deliver optimal business solutions and was one of the main contributors to the ITU standards that are foundations to the Multimedia and VoIP applications we use today.

Chandra Surbhat (Chandra) is the Vice President & Global Head of Digital experience unit at Wipro, a group that focusses on transforming customer experiences and enterprise simplification.
A client focused visionary and experienced in “Digital” business, Chandra specializes in helping customers transform their business and win exponentially, by developing digital solutions to address technology disruptions through Design, Data / insights and engineering in consumer life cycle of lead generation to loyalty.
He is passionate about technology and works closely with customers, advisors, analysts, partners in driving transformation, and business outcomes for customers. He has been instrumental in bringing ‘experience’ at the core for many customers.
Chandra has spent time in diverse roles and instrumental in setting up & leading practices, building global teams and managing partner eco-system for business growth. Building Platforms, IP’s and industry solutions has been a key differentiator in all his roles.
Chandra is a frequent speaker at global conferences, thought leadership forums, CIO and NASSCOM events. He has led his teams to industry awards, innovation awards and analyst recognitions.
Chandra has done his executive business management from IIM Calcutta and a program management course from Stanford. He holds a Bachelors in Engineering and has been active to volunteer in various community initiatives and at Wipro Cares.

James Mesbur is the Senior Manager of Conversational AI at Rakuten, Japan's largest online marketplace.
James has 2 decades of experience in speech recognition technology, voice user experience, AI products and solutions, leadership and evangelization. His team has over 50 Conversational AI solutions in production right now, supporting a broad range of Rakuten businesses, including e-Commerce, Bank, Securities, Travel, Mobile, and more.
James promotes a hyper-data-driven approach to design, balancing business goals with the end-user experience. He is consultative and solution focused, with an emphasis on building trust and long-term relationships with customers, stressing the ongoing tuning and improvement cycle, and starting small and growing incrementally over time.
Prior to joining Rakuten, James was the Director of AI Solutions at Verint, with a focus on AI in the Call Center: automating experiences across all customer service touchpoints through Conversational AI.

Experienced UX leader and strategist from Indonesia. His experiences in leading 2 unicorn’s design team (Tokopedia & OVO) and becoming UX advisor for some startups in SEA gave a lot of experience to drive UX impact with strong design leadership.
His vision is to build user-centered company culture to deliver the best user experience in the industry as a competitive advantage.

Vishwanath is a DeepTech entrepreneur with a decade of academic and applied research experience in Computational Linguistics. Vishwanath has been a vocal champion of the new age conducive policies for Indic language & voice technology companies at various government, academia & industry think tanks. He's on a mission to enable uniform customer experience in every interaction through Saarthi's multilingual call centre AI agents deployed in contact centres across different verticals

Hemant Misra is an active researcher in the areas of text and signal processing, speech/speaker recognition, machine learning, healthcare applications and education. He did his MS (1999) from IIT, Madras, and PhD from EPFL (2006). Then he held post-doc positions at Telecom ParisTech, University of Glasgow, and Xerox Research Centre Europe. Currently Hemant is 'VP - Head of Applied Research' at Swiggy.

Susanna Dillenbeck is managing all the strategic accounts for Furhats commercial partners, both from client and development perspective, with the task to prove the commercial viability of the Furhat platform and grow the revenue stream from commercial applications.

Tomoharu Ito is a freelance programmer living in the Netherlands. Also Working as an Engineer with DigitalCube.Inc. His expertise is in Alexa skills development, Serverless based web services, and also good at Ruby on Rails based web service.
He is an active member of the Japanese-language AWS community and One of the originators of the Japanese Amazon Alexa community. He was a lead organizer for Alexa Day 2018,2019, the first major Alexa-dedicated event in Japan. Currently, Tomoharu holds study groups on Alexa and related topics in both Japan and the Netherlands. He helps moderate the Amazon Alexa Japan User Group (AAJUG), an online/offline user community and meetup group focused on conveying the enjoyment of Alexa and voice design.
Recently, He is also moderating VoiceLunchJP which is the branch of the VoiceLunch.
Alexa Champion(Asia region, 2017)
DigitalCube.Inc Engineer
Hacosco.Inc Product Manager
AAJUG (Amazon Alexa Japan User Group, Japan *Unofficial ) Organizer

Mr Ashish Kulkarni has Over 17 years of professional experience in banking with 14 years spent in different managerial roles in areas of digital transformation, customer service, portfolio management, sales and omni channel development for customer engagement. His recent roles and responsibilities have had a focus on building and delivering digital capabilities to achieve seamless omni-channel customer engagement through conversational AI platforms. At the moment, He is accountable for developing and enabling different capabilities in the area of conversational banking for Standard Chartered Bank

Vishal Tulsian is the founder of the first fintech in Indonesia – Tunaiku (www.tunaiku.com). He is also the President Director of a commercial bank – PT Bank Amar Indonesia Tbk. (www.amarbank.co.id). He is an avid keynote speaker and author. Vishal is an MBA, Chartered Accountant, and Harvard Alumni. He can be followed at https://www.linkedin.com/in/vishaltulsian/.

Data Analytics executive specializing in Data Governance Strategy, Solutions Design and Architecture and Business Intelligence platforms in leading organizations to leverage data as an enterprise asset.
With proven track record in delivering strategic initiatives and profound experience in implementing end to end data lake/data warehouse with integration of data governance tool and business intelligence solutions using established and up-to-date technologies, and re-engineering operational processes.
Solid academic background who have a perfect balance of strong business acumen and solid foundation in information technology with exceptional leadership skills and ability to execute decisions.

Utsav is a dynamic and highly accomplished strategy leader, executive partner and business owner with a career track in enabling various companies in different verticals to enhance their AI/ML initiatives. At Shaip, Utsav Shah is responsible for growing and supporting companies willing to solve the most demanding AI challenges in the Middle East, APAC and Europe region. He is a finance professional turned entrepreneur and a strong believer in technology and data. He has broad experience of leading and expanding teams, partnerships, business models, go to market, etc. He is also a member of AI standardisation Committee at Niti Aayog. He is a regular speaker at various forums and events.
He is a chartered accountant and a commerce graduate. He was working with Deloitte before joining Shaip.

Accomplished and result-driven Management Professional with more than 18 years of operational and leadership experience in diverse business environment boosting organizational profitability and performance. Seasoned business operator, delivering high value cost savings for Global, Multinational Companies. Proven track record of successful sales & employee training programs, service delivery, business expansion, customer service and revenue growth. Expert in Service Redesign resulting to growth in various sales segments, and savings in service segments.

Jean is the Founder of In Silence, a spirit tech, media publishing & conversational AI platform that provides tools and resources to help people build a holistic wellness practice through an integrated approach to yoga, meditation, high-vibration food, and conscious consumption of technology. She previously held Executive Leadership role in the Silicon Valley Conversational AI startup Starbutter AI where she helped design, build and train voice assistant products. She is an Asian woman pioneer in Voice AI who helped deploy up to 50+ voice bots in Actions on Google and Alexa Skills. She has led Conversational Marketing campaigns and was featured in Towards Data Science Women in Tech Series.
Jean is a Woman in Tech & AI speaker, New York University mentor, and AI consultant on Silicon Valley startups, AI, Data Science, Jobs of the Future, holistic wellness, and entrepreneurship. She's currently gearing up to join a Tokyo-based AI company.

Aimi Nakajima is CEO and founder of VOICE ALE.Inc, the leading Voice UI/UX agency based in Tokyo, Japan.
She is exactly a voice enthusiast having a passion to enhance Voice User Experiences among consumers.
Aimi has designed and consulted Amazon Alexa Skills and Google Actions in many industries, as well as voice-enabled car navigation assistants.
One of her businesses is organizing VUI Design Sprint which totally supports marketing processes such as research, user interview, problem solving, prototyping, and user testing.
Her strength point is leading global communication.
She was selected as speaker of Voice Global 2020, exclusively from East Asia.
Also an initiator of Women in Voice Japan.

Captain(Dr) Dinisha Bhardwaj Singh is an Indian Army Officer turned Educationist after serving for 10 years in elite defense force of India .She is PhD , Management ,law and physics graduate .On one side while she has worked in depth for education from North-East to almost all parts of country and abroad , she experienced adventure activities starting from para gliding to rafting Rock climbing horse riding, camel expeditions and trekking . She has presented papers in national and International seminars and has been a panelists , key note speaker and moderator on various online and offline forums along with being a leadership and motivational speaker .She also enjoyed being casual announcer in All India Radio shillong .Social work is her passion and she is still extending support to various groups in Indore ,shillong , Delhi and in Malaysia .
She has receipts to of 6 recognitions / medals and awards from forces and 9 awards for her contribution in sector of Education Leadership’s and social work from various renowned forums/ organizations of India . She is an active member with various academic government bodies as resource person , trainer and content creator , writing and speaking are her favorite hobbies . She has contributed in various manuals and training materials of various Educational bodies for education / training and safety
Currently she is heading Global Indian International School Kuala Lumpur Malaysia 🇲🇾

Ms Melissa Maria – a strong proponent of nurturing the uniqueness of every child, with her immense passion and commitment, has contributed positively to the field of Learning, Student Development, and Quality in Education.

She is a Master of Arts - History with a scholarship from the Mumbai University and the Bombay Catholic Sabha, for being a topper in the state of Maharashtra. She possesses Bachelors in Education and pursued an Educational Leadership Programme from the Centre for Education Management and Development, New Delhi India as well as an Educational Management programme from SNDT College Mumbai – India. She has done an IB course in Well-being and Student Leadership and An Academic Leadership Suite,10 week programme from HarvardX and Ureka, UK.

Ms Melissa has over 25 years’ experience in the field of education and administration in reputed schools in Mumbai, Oman and Singapore. She has been responsible for the qualitative learning of the students, professional growth of teachers and staff, besides working towards Academic Excellence and Quality in Education. Her zest for nurturing her teams towards Green Initiatives and Innovation has led to several recognitions for the schools she leads. She has actively pursued community integration activities and outreach towards the less fortunate human beings in society. She strives to nurture a sense of patriotism and love of country in her students through various events and celebrations at school.

Her quest is to ensure students and staff remain current and relevant and are prepared for the 21st century. This goal has led to introduction of several new programmes and activities in the schools which have been recognized at national and international levels as awards and recognitions to the school.

Projects mentored by Ms Melissa that have gained recognition:

1. Singapore Kindness movement : Friend of Singa Gold Award

2. National Environment Council of Singapore: Sustained Lotus and Daisy Awards

3. Restroom Association of Singapore: LOO and Platinum STAR Awards

4. Community in Bloom, Nparks Singapore : Gold Award

5. World Edu- league, Singapore : Green Carpet Award

6. WWF: Bronze Award for Green Flag.

7. Quality Circles at national and international level.

Charities supported through the schools that Ms Melissa leads

1. Sree Narayana Mission, Singapore

2. Loving Hearts Multi- Service Centre, Singapore

3. RSVP: Assist the elderly

National and International recognitions to the school that Ms Melissa leads for Education Excellence under the mentorship of the late Director of the Global Centre for Education Excellence, Mr. B.G. Shenoy

1. Ramkrishna Bajaj National Quality Award- India in the National and International Categories

2. Singapore Quality Class – Star , Spring Singapore

3. Institute of Directors Awards, India

4. Global Performance Excellence Awards- Asia Pacific Quality Organization.

5. Global Benchmarking Network – 4th Benchmarking Award

Positions held by Ms Melissa.

1. Management Representative for Edu trust: Global Indian International School, Singapore under the Committee of Private Education, Singapore.

2. Certified Examiner and Lead Assessor for Quality Management by Indian Merchant’s Chamber – India

3. Certified Assessor for Spring Singapore and Service Excellence Medallion

4. Academic Auditor for Global Indian International School.

5. Certified Lead Auditor for OHSAS ( Occupational Health and Safety Management System 18001)

6. Certified ISO internal Auditor for 9001:2015

7. Project lead for Innovation in Teaching and Learning, Enhancing Innovation and Entrepreneurship skills in students – Global Indian International schools in the Foundation.

8. Project lead for creating and nurturing a robust school Alumni group for students of Singapore and other Geos

9. Teacher trainer and mentor for schools in the foundation

Some Personal Recognitions received by Ms Melissa

1. Best Principal – International Zone from Science Olympiad Foundation

2. Certificate of Excellence – IMC Ramkrishna Bajaj Quality Trust

3. Paper presenter at Quality Conferences: a. Best Practice sharing competition: Winner in the overseas category, India. b Global Benchmarking Network, top 4 finalist, Dubai. c. Quality Circle Competition Certificate of Achievement 3 stars at Malaysia, Rotorua New Zealand, Philippines, Abu Dhabi, Bali, Indonesia - APQO ACE Team Award

d. Winner for presentations at the Asia Pacific Quality Conference, on leveraging technology towards water conservation at Philippines and Best Practice Sharing on #TechGen for Next Gen and SMARTECHULARS in Bali, Indonesia. e At the ELETS conference in Dubai on Nurturing happiness. f Best practice sharing at IMC, India,

g. Team Excellence – Qualtec, India

4. Global Advisory Member to the World Genius Council

5. Chief Coordinator for Singapore – TERI, Green Olympiad

Other Meaningful contributions:

1. Developing Curriculum for Value Add Programmes . (WizKid, Mathemagic, Icare, Universal Values)

2. Developing Curriculum for Kindergarten with focus on Multiple Intelligences and Play

3. Developed concept of Computing Happiness Index for Sustained Learning.

4. Quality Circle presentation and other tools of Quality training for teachers and students.

5. Green Initiatives towards conservation and sustainability in schools

6. Enhancing the Innovation Centre with a Creativity Curriculum for students and focus on developing Entrepreneurial and 21st century skills in secondary and higher secondary students.

7. Developing a structured Alumni Connect programme.

8. Hosted webinars and Podcasts for a wide range of topics for school Education.

9. Moderated and hosted Webinars for GIIS Healthline, focusing on student health and wellbeing.

Ms Melissa has a deep interest in Organic farming, travelling, and psychology.

Sangram Sabat is an entrepreneur, consultant and product/ops strategist. Sangram has led large scale AI projects in CPG, Telcos, and BFSI, over the past 7 years. He's making information and services accessible in native languages for digital inclusion, through Saarthi’s pioneering work in Conversational AI. Sangram believes Ambient Intelligence will soon dominate all interactions we have, and is purposefully advancing that vision through industry and academic collaborations.

Pritesh is the Co-founder & CEO of HiVoco Education and Learning. Pritesh has worked with leading companies like Coca-Cola India, Whirlpool of India, Dunkin Donuts and Radio Mirchi in Marketing and P&L leadership roles

Hidetaka is a JavaScript developer living in Japan.
Working in Digitalcube.Inc and developing/maintaining our company web service.
In the VUI community, he is one of the organizers of the Japanese Alexa community (AAJUG). And contributing to Amazon Alexa SDK(ask-sdk) in GitHub.
Sometimes, he made several utility functions for ask-sdk and add it into his own npm packages named "ask-utils".
Recently, he launches a new JavaScript framework to develop Amazon Alexa Custom Skill named "Talkyjs".
https://talkyjs.dev
Alexa Champions(Asia, 2017)
AWS Samurai 2017
Digitalcube.Inc Developer
AAJUG(Amazon Alexa Japan User Group, Japan *Unofficial) Organizer
And contributing several OSS communities (WordPress/Stripe/React/etc...)
https://wp-kyoto.net/en/
https://www.linkedin.com/in/hideokamoto/

Andreas Yunanto is a Head of IT at Kalbe eHealth, and he is on a mission to use technology as a tool to improve health for a better life. He has more than 17 years experience in the field of information technology.
He has built many platforms as foundation for digital innovation in Kalbe Farma, a largest publicly listed pharmaceutical company in Southeast Asia. Currently, he provides leadership for the utilization and orchestration of technology in AI and ML spaces to build many digital health solutions and services.

Teh Su-Ann is a Digital Transformational Professional who is passionate about enabling humans to be human again in the workforce. She fervently believes in using technology to alleviate workforces from rudimentary, regimented and repetitive tasks so they may focus on tasks which require empathy, creativity and complex solutions. Her career has spanned across different industries and disciplines (spanning from strategy and design to project management, change management, and implementation). Some of her notable achievements include launching Malaysia's first Artificial Intelligence powered chat service, first Robot Concierge for bank branches in Malaysia and removing the need for manual call screenings in a call centre.

Prof. Hananiel Widjaja, is the CEO at National Hospital Indonesia, Established in 2012, National Hospital is committed to providing the best health services with sincerity. Having a modern hospital concept and supported by international standard equipment, we always prioritize the needs and comfort of patients in their care.
Along with this vision, mission and values, the hospital is moving swiftly to develop the National Hospital as one of the modern international health care facilities in Surabaya and Indonesia. Prof. Hananiel is also the Managind Director of Lifepartners Healthcare Indonesia, which is a hospital operator that helps encourage companies to think differently about health care business models that have begun to change radically and prepare companies for future businesses in order to compete fairly in an increasingly complex health care market. With a continuous focus on research and development, we provide hospital operator service, provides active assistance in management and market access, business development with latest digital technology, licensing services to drug and supporting equipment. Prof. Hananiel has more than 23 years of Experience in the Healthcare Industry and span around covering many aspects to transforming Healthcare to the next level.

Currently responsible for iFLYTEK Open Platform operations and global partners recruitment. Formerly General Manager for Europe of CNKI ( China National Knowledge Infrastructure) and worked as a lecturer in Beijing International Studies University.

Bachelor degree of University of Science and Technology of China, 9 years’experience of international development, insight of Artificial Intelligence Industry , capital investment experience

Sara Maria Hasbun is the founder of Meridian Linguistics, which specializes in linguistic training data, annotation, and translation for natural language processing. Sara Maria is based in Beijing, China.

Yin Yin Chan - COO of BotDistrikt - has spent multiple years as the Head of Operations at a Rocket-Internet technology startup. She has a strong strategic background and builds solid operational pipelines and processes that have rapidly improved our cash flow multiple times over.

28+ Years Success Transformational Leading and Servicing B2C and B2B

Multi-Omni Channel Contact, Customer Call Center and BPO Processes

Based Offshore currently in The Philippines, previously in Kenya, USA, Australia, South Africa, Qatar, Kenya, India, Nepal, UAE, UK, South America and other S.E. Asia

Extensive experience and service delivery within BPO, Inbound, Outbound, Multi-Channel and Omni-Channel customer contact, support, sales, technical and call center(s) processes

Specialist in all facets of operational leadership and project execution

Senior level management and operations training expertise for numerous call center organisations while holding operational roles to develop world-class multi-country call and contact center(s). Managing and building Head Counts of 3,000+ FTE’(s)

Deeply conversant with industry dynamics within international markets and conversant with all multi-channel call or contact center metrics

Repeated success exceeding pre-agreed KPI’s and targets while adhering to compliance fully conversant with PCI, GDPR and relevant legislation

A trusted industry expert “GURU” and advisor as a global reference point on Customer, Contact, Technical, Retention and Call Center Operations

20+ years of professional experience with various agencies accountable for leading the change & driving growth through ‘big idea’ development, execution, management and analysis of innovative, results-oriented conventional and digital marketing campaigns and promotions. Providing leadership, direction, and data led insights that guide the integrated marketing Campaign planning and digital media efforts for brands by driving innovation & experiences across ‘Search to Shelf – from Discovery to Delivery.
Designing a weekend promo leaflet to leveraging digital technologies, architecting positive user experiences, and engineering social media marketing strategies in his span of experience. “ I’ve worked with everyone from Business Gyan -running a magazine out of their apartment to some of the world's biggest brands like IBM & Louis Vuitton. I wear a lot of hats and have managed a project from brief to awards. I have been a one-man band (when required), but also have gathered experience collaborating with people from a wide range of disciplines.”
Currently working as Chief Marketing Officer at Amarbank. Spearheading and overseeing the data and journey driven business marketing strategy & efforts for AmarBank, Tunaiku & Senyumku and its variants. Actioning the change to occur by adopting and adapting new marketing technologies to maximize their impact driving seamless customer experiences across digital financial products & solutions
Prior to joining AmarBank,worked as Managing Director- Digitas & Sapient Razorfish Indonesia and Head of Digital, Technology & Retail transformation for Publicis Groupe for 11 years . Has also held various senior positions planning & servicing in agencies like Ogilvy, JWT, IB&W, Vertebrand Consulting, Grey etc.

Anish Jain is the Managing Director and Chief Executive Officer at WadzPay. He has over 15 years of extensive experience working at Senior Positions with two of the top payment companies in the world - MasterCard and American Express
With the vast experience and in-depth knowledge that Anish holds in the payments industry, WadzPay was conceptualised which is an interoperability layer for all existing and future payment systems, including CBDC. He has made full use of his expertise and combined it with the power of blockchain to deliver a truly unique solution that is set to change the face of digital payments for generations to come. The hub and spoke architecture would reduce multiple payment layers making it efficient, scalable and sustainable while providing optionality.
Experience:
Vice President- Market Development at MasterCard International
Managed Asia, Australia, Middle East & Africa. In this role, he led and executed several successful payments projects across the region with Governments, Telco’s, Airlines etc. Client General Manager for Asia at American Express International
Led the Business Travel and Traveller Cheque business across Asia, where he worked very closely with regulators and banks in successfully launching American Express open-loop programs across Asia.
Speaking topic mainly related to (but not limited to)
- Paas (Payment as a Service)
- Future payment and the use of Blockchain and AI
- Interoperability layer
- Financial inclusion
- Application of Blockchain
- Regulators