SUMMIT OBJECTIVE
Voice Tech Summit Asia is the first-ever two days virtual conference and exhibition designed to host 2500+ industry executives, developers, engineers and adopters of speech or voice technology. The summit will reflect the latest tendencies and recent application changes in the Voice Recognition space in the APAC market. Discover VoiceTech application in all industry sectors, from BFSI, Hospitality, Retail, Healthcare and much more. Join your peers to learn, share, and celebrate the trends and technologies shaping the future of speech technology, artificial intelligence and customer interactions.
WHAT'S IN IT FOR YOU ?
Understand how the latest developments in voice technology to give you a window into how your customer experience will be revolutionised.
Learn lessons from the giants dominating the voice sphere – be it Alexa, Google Assistant or Cortana – hear from the inside how they think voice will change it all.
Find out how to get personalisation right as a new wave of data analytics opens new doors to customer insights.
Network with leaders across multiple sectors and discover the blueprint for transforming your business.
SPEAKERS
Frederik Goossens
Global Design Lead - Conversational Banking at HSBC Hong Kong
Ashish Kulkarni
Director - Social media, Cross Channel Integration & Conversational AI at Standard Chartered Bank
Anshumali Baruah
Voice Experience Designer at Deutsche Telekom
Frederik Goossens
A technical-creative thinker with 10 years of experience in the field of UX design, user research, and voice design in Belgium, UK, Australia, Hong Kong, and, to a limited extent, mainland China, Indonesia, Singapore and Malaysia.
Currently an executive MBA student at the University of Cambridge and working as the global design lead for conversational banking at HSBC, based in Hong Kong.
Ashish Kulkarni
Mr Ashish Kulkarni has Over 17 years of professional experience in banking with 14 years spent in different managerial roles in areas of digital transformation, customer service, portfolio management, sales and omni channel development for customer engagement. His recent roles and responsibilities have had a focus on building and delivering digital capabilities to achieve seamless omni-channel customer engagement through conversational AI platforms. At the moment, He is accountable for developing and enabling different capabilities in the area of conversational banking for Standard Chartered Bank
Anshumali Baruah
Anshumali is a designer & theorist working towards mapping of customer experiences in Voice, Conversational AI & associated emerging technologies. She is excited about the potential of AI in providing us fulfilled moments where most of us seem to be overwhelmed with technology.
She is a part of the Magenta Voice Program at Deutsche Telekom, Germany's Innovation Hub. There, she designs experiences for Telekom's Hallo Magenta assistant. In the past, she led a team which designed conversational experiences for Bixby, Samsung's Intelligent Assistant at Samsung R & D Institute, Bangalore, India. Her work has also led to patents in the field of AI. She loves engaging with the design community. In the past, she has been a mentor at UXPA Boston conference & regularly mentors hackathons.
She is an alumni of the IDC School of Design, IIT Bombay, India, specialising in Interaction Design.
Sponsors and Partners
Gold Sponsors
Few of the attending companies
Past edition Highlights
SECTORS TO BE COVERED
VOICE
CONSUMER GOODS
VOICETECH IN
HEALTHCARE
VOICETECH IN
BFSI
VOICETECH IN
RETAIL & E COMMERCE
VOICETECH IN
Education
VOICETECH IN
Automotives
VOICETECH IN
Hospitality
VOICETECH IN
Enterprises
VOICE
CONSUMER GOODS
Voice has already made significant inroads into the smart home space and voice control can mean avoiding commonly touched surfaces around the home from smartphones to TV remotes, light switches, thermostats, door handles and more. The pandemic is likely to provide "additional motivation and incentive for voice control in the homes and public spaces that will help drive awareness and adoption for a range of additional smart home and work devices and applications. Join us to discover all of it
VOICETECH IN
HEALTHCARE
The promise of voice technology goes well beyond delivering general health information to consumers. It could serve as a bridge between healthcare providers and patients to facilitate remote diagnostics, care, and monitoring of therapeutic compliance and much more. Discover what you have never seen before that's impacting the Healthcare sector In India & Globally
VOICETECH IN
BFSI
More accessible, and more visible than ever – in large part due to the computers in our pockets – finance has emerged from the dusty old corridors of the banking institutions of yore, and into the light of Voice Technology. Voice will certainly play a part to enable finance providers to automatically identify, understand and better serve their customers, greatly improve their brand experience -all the while reducing costs at the operational side, and driving a digital transformation worth shouting about. Technology has shaped the future of finance. Discover the trends in Customer service, Payments and more with us today
VOICETECH IN
RETAIL & E COMMERCE
You’re likely aware of the huge role mobile devices play in driving retail. It's predicted that mobile eCommerce sales are expected to account for 54% of total eCommerce sales by 2023. Voice search shopping is the latest trend shaping the future of mobile commerce. It’s impossible to think of voice and mobile shopping as separate entities — these two experiences are forever intertwined. Customers now expect the convenience and speed of asking their Voice assistant to complete a purchase in every mobile shopping interaction. Retailers should rise to the occasion to meet these expectations. Get to know more by Joining us today
VOICETECH IN
Education
From increasing productivity and engagement to aiding in lesson retention, current voice applications show how the technology has the potential to greatly benefit both educators and students. That’s why many schools and universities are investing in incorporating and further developing the technology into their curriculum. In the age of personification, Voice First solutions provide ways for educators to close the learning gaps between students of different levels, and help those with special needs. The ubiquity of voice-enabled devices helps students access educational materials anytime, anywhere.
VOICETECH IN
Automotives
The modern connected car has much to gain from integrating voice. Already, the race is on, as brands such as BMW, Mercedes, Tesla, Hyundai, Ford, and many others are integrating various voice assistants and conversational AI into their vehicles.
Where are we heading?
What are the best practices we've already learned?
Who is out in front, leading this industry evolution?
How are different companies approaching this fascinating, complex frontier?
VOICETECH IN
Hospitality
There are a huge number of devices or objects that have voice control components, in the hospitality sector with examples ranging from smartphones and smart TVs, through to vehicles and machines. However, within the hospitality industry, the use of voice control primarily centres around smartphones, tablets, smart hubs and other similar devices.Explore and discover with us how VoiceTech helps in Personalization of a customer experience to marketability and much more ..
VOICETECH IN
Enterprises
Voice could help restore some much-needed work-life balance by helping employees become much more proactive, better able to plan out their work day, and work more productively. The hope is that as voice assistants become smarter, they’ll do many quotidian tasks, like integrations across data, improve cross-organizational communication, cooperation, and efficiency. No more late nights slogging over data reports, in other words.
The point of voice technology Enterprises is to make working better—more efficient, less stressful, safer, and maybe even fun—and coming innovations in voice will be part of the future of work. “Voice should not be used as a way to engineer humans out. It should be a way to lift them up and to use all that is great about humanity to do business and do business well.